How long have you been using the service? Less than a month1-6 months7-12 months1-3 yearsOver 3 YearsHow often did you use the service? Once a week2 or 3 times a monthOnce a monthLess than once a monthWhat was the main reason for canceling the service? No longer needed itIt didn't meet my needsFound a better alternativeFound a cheaper alternativeQuality was less than expectedEase of use was less than expectedAccess to the service was less than expectedCustomer service was less than expectedDo you want to be contacted by one of our representatives to discuss any issue before cancellation? YesNoOverall, how satisfied were you with the service? Very SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedWill you use the service in the future? DefinitelyProbablyNot SureProbably NotDefinitely NotWill you recommend our service to others? DefinitelyProbablyNot SureProbably NotDefinitely NotHow can we improve our service? MessageSubmit